Forbes Magazine just published an article titled "How Ritz-Carlton Stays at the Top". Some elements of the article fascinates me because it reflects management's philosophy for the success they seek. In spite of an economical turmoil, management holds firm to those principles; location, product, and employee empowerment (customer service).
Nevertheless I am curious to how they keep every employee on the same page through what they call "lineup" saying "a Ritz-Carlton tradition. The concept comes from the early restaurants of France".
In today's world, managers, and mid-level managers are constantly overwhelmed by shifting market conditions, unexpected obstacles around the corner, consumed by situational flare-ups, office politics and deep rooted organizational culture elements that could very well distract their attention from what management believes are the key principles of their product's success.
During one of my MBA classes we discussed "Te Gap Between Knowing and Doing" and some of the comments this article has sparked reminded me of the importance of closing this gap.
How your professional experience relates to this reality?
Read about the article here: http://bit.ly/3OzGww
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